Returns & Exchanges

Returns & Exchanges
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a return policy within 90 days from the delivery date.

Return Conditions
To be eligible for a return, the item must be in the same condition in which it was received:

Not damaged or altered

Returned in its original packaging, including any certificates or accessories

Non-Returnable Items

Personalized or custom-made items

Return Procedure

Return Request: Contact us at Info@somniaofficial.com with your order number and reason for return. We’ll provide detailed instructions.

Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or the return is due to our error.

Confirmation & Refund: Once the returned item is received and inspected, we’ll send you a confirmation email. The refund will be processed to the original payment method within 30 business days.

Defective or Incorrect Items
If you received a defective item or an item different from what you ordered, please contact us within 7 days of receiving your order. We’ll cover the return shipping costs and either replace the item or issue a full refund.

Late or Missing Refunds
If you haven’t received your refund after the indicated time frame, please double-check your bank account and contact your bank or credit card provider. If the issue persists, contact us and we’ll be happy to assist you.

Contact
For any questions regarding returns, feel free to contact us at [Info@somniaofficial.com].